Receives, stores, and issues sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.
1. Answer customers' questions about merchandise and advise customers on merchandise selection.
2. Stamp, attach, or change price tags on merchandise, referring to price list.
3. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
4. Compare merchandise invoices to items actually received to ensure that shipments are correct.
5. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
6. Transport packages to customers' vehicles.
7. Take inventory or examine merchandise to identify items to be reordered or replenished.
8. Receive, open, unpack and issue sales floor merchandise.
9. Clean display cases, shelves, and aisles.
10.Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
11. Pack customer purchases in bags or cartons.
12. Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
Key knowledge areas.
Customer and Personal Service -Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Stock taking-Knowledge on staock taking keeps him or her updated on what stock needs to be replaced in a period of time.
Skills
Speaking — Talking to others to convey information effectively.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Coordination — Adjusting actions in relation to others' actions.
Abilities
Service Orientation — Actively looking for ways to help people.
Coordination — Adjusting actions in relation to others' actions.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.This is very important since store work involves lifting of heavy items often.
Some of the courses that prepare students for this career
