I am a

student

institution

career professional

Breaking News

I Want to Become

Support engineer

Support engineers, or more specifically technical support engineers, address customer questions and concerns regarding their company's products. This job involves answering incoming phone calls from customers and troubleshooting technical problems.


Support engineer

Support engineers, or more specifically technical support engineers, address customer questions and concerns regarding their company's products. This job involves answering incoming phone calls from customers and troubleshooting technical problems.

Daily Activities / Routine Tasks

1. Providing high-quality technical support

2. Programming in a number of programming languages such as java,C,C#python etc

3. Documenting projects

4. Deliver effective technical customer support to customers

5. Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary

6. Resolving escalated customer complaints without the need for team lead intervention

7. Documenting troubleshooting and problem resolution steps

8. Participation in providing training to customers as required

9. Monitoring ticketing systems & answering ticket requests

10. Monitor mail servers to ensure uptime & smooth functionality

11. Monitor clients' core network/business resources to ensure uptime & smooth functionality

Main Activities

Monitor Mail systems: troubleshoot outage, ensure safety from spam & hackers

Support Enterprise Resource Planning system: continuously teaching & helping staff use the system to business processes

Planning for Backup of all system Databases and ensure recovery in case of disaster

Key Knowledge Areas

Programming: systems implementation and maintenance

Networking: Monitor clients' core network/business resources to ensure uptime & smooth functionality

Linux: implementing, maintaining & troubleshooting many of the existing software systems and being conversant with Linux operating system as many of the servers run on Linux

Key skills

1. Knowledge of Windows, linux and general desktop support issues

2. Knowledge of DNS(Domain Name Service), TCP/IP and other networking concepts

3. Experience with web site development, HTML, and SQL a plus

4. Written and verbal skills

5. Excellent phone etiquette as Support Engineers occasionally answer phone calls responding to client's queries

6. Firm grasp of how the web works, networking, and software products

7. Internet marketing

8. Creative solutions to unique problems.

 

Companies that hire
  • Apply to Women Institute of Technology and Innovation for 2024 Intake (Fully Funded) Advance your IT Career with quality training from WITI
    Know more
  • Cyber Security Training at Milima Cyber Academy (January 2024 Intake) Sign up for the January 2024 intake
    Know more
  • The Student Hub Introduces Coding and Graphics Design Program for Senior 6 Vacists (Cohort 3) Career Mentorship Program for Senior 6 Leavers
    Know more
  • Uganda Innovation Week 2023 Live Stream - Adapt or be left behind Full Stream of the Uganda Innovation Week 2023
    Know more
  • Post Bank Graduate Trainee Programme is back Attractive Job Package, Inspiring Projects and Opportunity to make a difference
    Know more
  • Ground Breaker Full time Scholarship to study Software Engineering Full Scholarship for girls aged 18-25 years
    Know more
  • Full Scholarship for girls to study coding at the AchiraChix Campus in Kenya Technical Training Program for girls interested in Software Engineering
    Know more
  • Mobile Money Hackathon 2023 (Win 10,000 USD in prizes) Innovative financial and transactional applications
    Know more
  • Sunbird AI Fellows Program Opportunity to work on real world practical AI Projects
    Know more
  • Google Artificial Intelligence (AI) First Accelerator Program for African Start Ups A 10-week equity-free accelerator program for Seed to Series A startups based in Africa or developing Africa-centered solutions.
    Know more
  • Full Scholarship to study Artificial Intelligence & Machine Learning Course at Refactory Hone your AI & Machine Learning Skills
    Know more
  • Free ICT & Multimedia Skills Training in Lira, Gulu, Apac, Omoro, Agago, Pader Districts Hone your ICT Skills
    Know more
  • Apply for the I4GMasterClass Scholarship Learn from the best in the world
    Know more
  • SheTech The Future, a program for female founders to grow their businesses Join a community of female founders and grow your venture to the next level
    Know more
  • Full Scholarship to study Software Engineering at Africa Leadership University Under ALX Program Join Africa's leading software engineering programme and develop skill sets fit for a global career.
    Know more
  • Call for Application for TEF-UTAMU Scholarships for Sept Intake The Scholarships are tenable at Uganda Technology and Management University (UTAMU)
    Know more
  • Google Women Techmakers Ambassadors Program 2023 for women in Technology The Women Techmakers Ambassador program supports women in technology who are looking to create impact and give back to their communities
    Know more
  • 1000 Women in Data Scholarship 2023 Free training to hone your skills as a Data Scientist
    Know more
  • Women in Cyber Mentorship Programme 2023 Become a changemaker in cybersecurity
    Know more
  • Ground Breaker Full Scholarship for girls to study IT in Kampala Unlock your potential and become a Groundbreaker Talent!
    Know more
  • Women Techsters Fellowship Class of 2024 Applications are open Bridging the digital and technology knowledge divide between men and women
    Know more
  • AirQo Internship Program The internship programme provides an opportunity to work on and contribute to real world projects
    Know more
  • I4G Cybersecurity Scholarships for young African Youths 8 weeks training program
    Know more
  • Apply to Women Institute of Technology and Innovation for Diploma in Computer Science for 2023 Intake (Fully Funded) Advance your IT Career with quality training from WITI
    Know more
  • Full Scholarship to study Software Engineering at Uganda Technology and Management University 2023-2024 Academic Year Study Software Engineering at a leading University in Uganda
    Know more
  • MTN Uganda Work readiness program 2023 The initiative provides a three-month soft skills training and internship placement for fresh graduates.
    Know more
  • MTN Ace Skilling program for young Ugandans The program will focus on skills that will drive co-creation of innovative digital products and solutions to solve Uganda’s biggest problems in Education, Youth Empowerment, Health and Agriculture
    Know more
  • MTN Ace Tech Innovation Program for young Ugandans The program trains both entry level and experienced digital innovators that are looking to upskill both their programming and entrepreneurial skills
    Know more
  • Apply to Polygon Bootcamp Africa and Kickstart Your Web3 Developer Journey The eight-week intensive educational course and hackathon combo will put developers in Africa on the Web3 map.
    Know more
  • Huawei ICT Competition is back for University Students The 7th Annual Huawei ICT Skills Competition
    Know more
  • MTN SAS DATA Science Scholarship Full Scholarship to hon your skills as a data scientist
    Know more
  • EcoBank Fintech Challenge 2022 for Programmers and Developers in Africa (Win up to 50,000 USDs) EcoBank Fintech Challenge is calling on developers and innovators with bright ideas for financial technology to share their vision of creating Africa’s next big fintech solution with them
    Know more
  • Ministry of Education Algerian Government Scholarships for Academic Year 2022-2023 Full Scholarship to study in Algeria
    Know more
  • Google Africa Developer Scholarship 2022 Take your skills to the next level
    Know more
  • ALX-Udacity Technology Scholarships for Young Africans (Fully Funded) Transform your Career in Tech Today
    Know more
  • THE MULJIBHAI MADHVANI FOUNDATION Scholarship Programme 2022 Harness Your Potential
    Know more
  • The 2022 NSSF CAREER EXPO for University Students and Fresh Graduates Join us for the hybrid Career Expo to connect with industry game changers and explore the future of work
    Know more
  • Udacity Microsoft Cloud & Data Scholarship 2022 (Fully Funded) Udacity and Microsoft have teamed up to offer 150 fully-funded scholarships to achieve two big goals
    Know more
  • Digital Innovations for Business Resilience in East Africa 2022 Competition Transfer your digital innovation from University to the Markey
    Know more
  • Cisco Global Problem Solver Challenge 2022 for early-stage Entrepreneurs ($1,000,000 USD in prize money) Cisco seeks to inspire and empower a generation of global problem solver
    Know more
  • Apple Entrepreneur Camp 2022 for Black Founders and Software Developers World Wide Apple Entrepreneur Camp consists of an immersive technology lab, as well as guidance, education, and support
    Know more
  • African App Launchpad AAL Cup 2021 ($72,000 in Prizes) Competition for African Startups on App and Game Development
    Know more
  • Google Conference Scholarships 2021-2022 for selected conferences in computer science and related fields Google will provide selected recipients up to 3000 USD towards travel and lodging cost
    Know more
  • Africa Internet of Things (IOT) and Artificial Intelligence (AI) Challenge 2021 Africa IoT & AI Challenge is a regional capacity-building and pre-incubation program for Senior University Students and Startups
    Know more
  • Apply to Women Institute of Technology and Innovation for 2022 Intake (Fully Funded) Advance your IT Career with quality training from WITI
    Know more
  • IBM Code Global Challenge 2021 for Computer Programmers World Wide ($200,000 Prize) Call for Code to Solve World Problems
    Know more
  • Google Inside Look Program 2021 for Computer Science Students Gain an Inside Look into Software Engineering at Google
    Know more
  • R & Stata Quantitative Data Analysis Online Training Hon your skills in Data Science
    Know more
  • DeepMind Scholarships at Makerere University for a Masters in Computer Science (AI , DataScience) AI,DataScience Tracks
    Know more
  • Google for Startups Accelerator Africa Program for African Start Ups Google for Startups Accelerator Africa is a three-month accelerator program for Seed to Series A technology startups across the African continent
    Know more
  • Become a job ready software engineer in 3 months with the Refactory Catalyst Program From zero to job-ready in 3 months
    Know more
  • Schaffhausen Institute of Technology (SIT) STAR Contest 2021 Win a prestigious Masters Scholarship
    Know more
  • Join the Uganda Tech Engineers Challenge and win a fully paid exchange trip to Japan Register for a chance to win a fully paid exchange trip to Japan to visit Japanese ICT Engineering Companies and Institutes
    Know more
  • Waaw Foundation 2020-2021 STEM Scholarship for African Female Students Scholarship for Needy STEM Female Students
    Know more
  • African Masters for Machine Intelligence at African Institute for Mathematical Sciences (Funded) World Class Education for Machine Learning Researchers
    Know more
  • Pan African University Call for Applications for study programs at the Virtual University Acquire world class Education from Africa's Virtual University
    Know more
  • Meet Ham Serunjogi, a Ugandan who left Facebook job to start a company now worth billions The brain behind the free cross border mobile money payments in Africa
    Know more
  • Using Smartphones to Fight Africa’s Second Greatest Killer African solutions to African problems
    Know more
  • Django Girls are back Inspiring ladies in web programming
    Know more
  • Students develop ultrasound Alternative Winsenga:A low cost smart phone based ultra sound
    Know more
Draw Inspiration from time tested individuals
Careers that are in the same career field as Support engineer
Online Training in Information Technology

Trending Opportunities

Did this page help you? Yes No Feedback

Don't let your career dreams wait. Join our Career Mentorship Program