Daily tasks/Routine activites

1. Negotiate collective bargaining agreements.

2. Monitor company or workforce adherence to labor agreements.

3. Present the position of the company or of labor during arbitration or other labor negotiations.

4. Write letters related to labor relations activities, such as letters to amend collective bargaining agreements, letters of dispute or conciliation, or letters to seek clarification of contract terms.

5. Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.

6. Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.

7. Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.

8. Assess the impact of union proposals on company or government operations.

9. Investigate and evaluate union complaints or arguments to determine viability.

10. Recommend collective bargaining strategies, goals, or objectives.

11. Prepare evidence for disciplinary hearings, including preparing witnesses to testify.

12. Propose resolutions for collective bargaining or other labor or contract negotiations.

13. Mediate discussions between employer and employee representatives in attempt to reconcile differences.

14. Review and approve employee disciplinary actions, such as written reprimands, suspensions, or terminations.

15. Assess risk levels associated with collective bargaining strategies.

Key knowledge areas

The following key knowledge areas help  aLabour relations officer execute his duties  better.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

The following skills aid a Labour relations officer. carry out his/her duties with ease ;.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively.

Negotiation — Bringing others together and trying to reconcile differences.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Persuasion — Persuading others to change their minds or behavior.

Abilities

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.