Daily tasks/Routine activities

1. Arrange floral orderings for the berieved toput around the casket.

2. Greet people at the funeral home.

3. Perform a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned.

4. Transport the deceased to the funeral home.

5. Direct or escort mourners to parlors or chapels in which wakes or funerals are being held.

6. Close caskets at appropriate point in services.

7. Attend to the needs of the bereaved, such as by offering comfort, counseling, or after care programs.

8. Offer assistance to mourners as they enter or exit limousines.

9. Place caskets in parlors or chapels prior to wakes or funerals.

10. Clean and drive funeral vehicles, such as cars or hearses, in funeral processions.

11. Carry flowers to hearses or limousines for transportation to places of interment.

12. Arrange floral offerings or lights around caskets.

13. Perform various administrative tasks, such as typing documents or answering telephone calls.

14. Supervise funeral processions and assist with cemetery parking.

15. Deliver floral arrangements or other items to family members of the deceased.

16. Issue and store funeral equipment.

Key knowledge areas

The following knowledge areas are relevant to a funeral attendant to have;

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills;

The following skills are very important for a funeral attendant to have to perform better;

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Service Orientation — Actively looking for ways to help people.

Speaking — Talking to others to convey information effectively.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Near Vision — The ability to see details at close range (within a few feet of the observer).