Daily Tasks

1. Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

2. Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.

3. Recruit, interview, and hire or sign up volunteers and staff.

4. Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.

5. Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.

6. Direct activities of professional and technical staff members and volunteers.

7. Plan and administer budgets for programs, equipment, and support services.

8. Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

9. Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.

10. Research and analyze member or community needs to determine program directions and goals.

11. Implement and evaluate staff, volunteer, or community training programs.

12. Represent organizations in relations with governmental and media institutions.

13. Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.

14. Speak to community groups to explain and interpret agency purposes, programs, and policies.

15. Direct fundraising activities and the preparation of public relations materials.

16. Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.

Key Knowledge Areas

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Key Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively.

Time Management — Managing one's own time and the time of others.

Coordination — Adjusting actions in relation to others' actions.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Service Orientation — Actively looking for ways to help people.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.