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Also known as: Bank Teller, Commercial Teller, Exchange Teller, Foreign Banknote Teller, Foreign Exchange Clerk, Loan Teller, Money Order Clerk, Receiving Teller, Savings Teller, Securities Teller. Tellers receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.


Tellers receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

Daily Tasks / Routine Tasks

1. Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.

2. Sort and file deposit slips and checks.

3. Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.

4. Arrange monies received in cash boxes and coin dispensers according to denomination.

5. Resolve problems or discrepancies concerning customers' accounts.

6. Identify transaction mistakes when debits and credits do not balance.

7. Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

8. Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.

9. Receive and count daily inventories of cash, drafts, and travelers' checks.

10. Carry out special services for customers, such as ordering bank cards and checks.

11. Prepare and verify cashier's checks.

Main Activities

Interacting With Computers : Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Evaluating Information to Determine Compliance with Standards : Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Making Decisions and Solving Problems : Analyzing information and evaluating results to choose the best solution and solve problems.

Communicating with Supervisors, Peers, or Subordinates : Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Areas of Knowledge

Customer and Personal Service : Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Mathematics : Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

English Language : Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Sales and Marketing : Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Economics and Accounting : Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Clerical : Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Computing: Teller have to be able to use a computer to compute figures as well as to do data entry

Key Abilities

Oral Comprehension : The ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Comprehension : The ability to read and understand information and ideas presented in writing. Mathematical Reasoning : The ability to choose the right mathematical methods or formulas to solve a problem.

Mathematical Reasoning : The ability to choose the right mathematical methods or formulas to solve a problem.

Number Facility : The ability to add, subtract, multiply, or divide quickly and correctly.

Near Vision : The ability to see details at close range (within a few feet of the observer).

Oral Expression : The ability to communicate information and ideas in speaking so others will understand.

Deductive Reasoning : The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning : The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Top Skills

Communication skills. Tellers must explain their recommendations to clients in clear language that clients can easily understand.

Computer skills. Tellers must be adept at using software packages to analyze financial data, see trends, create portfolios, and make forecasts.

Decision making skills. Tellers must provide a recommendation to buy, hold, or sell a security. Fund managers must make split-second trading decisions.

Detail oriented. Tellers must pay attention to details when reviewing possible investments, as small issues may have large implications for the health of an investment.

Math skills. Tellers use mathematical skills when estimating the value of financial securities.

Active Listening : Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing : Communicating effectively in writing as appropriate for the needs of the audience.

Reading Comprehension : Understanding written sentences and paragraphs in work related documents.

Judgment and Decision Making : Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management : Managing one's own time and the time of others.




Companies that hire
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  • KPMG East Africa Graduate Recruitment Programme 2022 for young East African Graduates Build your career as a finance professional at KPMG
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  • University of Cape Town MasterCard Foundation Scholars Program 2022-2023 (Fully Funded) Golden Opportunity to study in South Africa
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  • The African Development Bank (AfDB) 2022 Virtual Internship program for young Africans Work with Africa's Leading Bank
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  • Deloitte Annual Graduate Recruitment 2022 for Ugandans Work at a leading global provider of audit and finance related services
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  • Middle East and Africa Analyst Program 2020, Full Time Analyst, Uganda Citi is looking for fresh graduates to join the team in various locations across the Middle East and Africa region
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  • PricewaterhouseCoopers (PwC) Uganda Graduate Associate 2020 Programme for young Ugandan graduates Internship program for recent graduates
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  • University of British Columbia Mastercard Foundation Scholars Program 2020-2021 for study in Canada Fully Funded Scholarship to study in Canada
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  • Accounting and Finance Career Seminar for Vacists, Graduates and Parents Free career guidance session for Graduates, school leavers & parents
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  • Annual graduate training Deloitte to train Ugandan graduates
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  • Scholarships to Study at Makerere University The MasterCard Foundation Scholars Program
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