Daily tasks/Routine activities

1. Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.

 2. Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.

3. Unload and sort items collected along delivery routes.

4. Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.

5. Plan and follow the most efficient routes for delivering goods.

6. Deliver messages and items, such as newspapers, documents, and packages, between establishment departments, and to other establishments and private homes.

7. Sort items to be delivered according to the delivery route.

8. Obtain signatures and payments, or arrange for recipients to make payments.

9. Record information, such as items received and delivered and recipients' responses to messages.

10. Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.

11. Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.

12. Call by telephone to deliver verbal messages.

13.Open, sort, and distribute incoming mail.

 14. Perform general office or clerical work such as filing materials, operating duplicating machines, or running errands.

15. Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.

16. Unload goods from large trucks, and load them onto smaller delivery vehicles.

Key knowledge areas

The following knowledge areas are relevant to a courier so as to carry out his duties effectively;

Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Multi limb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.