Daily tasks /Routines

1. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform.

 2. Prepare and examine bills of lading to determine shipping charges and tariffs.

3. Advise clients on transportation and payment methods.

4. Track delivery progress of shipments.

5. Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.

6. Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.

7. Estimate freight or postal rates and record shipment costs and weights.

8. Keep records of all goods shipped, received, and stored.

9. Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.

10. Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.

11. Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.

12. Negotiate and arrange transport of goods with shipping or freight companies.

Key knowledge areas.

Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.This helps in operating under the proper rules of the government.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.This helps to pick out important information from a customer and relevant feedback.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Speaking — Talking to others to convey information effectively.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.