Daily tasks/Routine activities

1. Keep money drawers in order, and record and balance daily transactions.

2. Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.

3. Obtain signatures from recipients of registered or special delivery mail.

4. Register, certify, and insure letters and parcels.

5. Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.

6. Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.

7. Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

8. Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.

9. Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

10. Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

11. Cash money orders.

12. Rent post office boxes to customers.

13. Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.

14. Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.

15. Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.

16. Receive letters and parcels, and place mail into bags.

Key knowledge areas

These are relevant knowledge areas to a post man;

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

The skills below can help a post man / woman execute his tasks better and effectively;

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation — Actively looking for ways to help people.

Speaking — Talking to others to convey information effectively.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management — Managing one's own time and the time of others.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Abilities

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.