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The Relevance (Why the course is being taught)

Become the expert that sets you apart for service excellence and customer loyalty within the airline industry. Discover new trends in service and loyalty programs; improve communication skills, contact strategies and complaints management; explore cultural awareness issues and stress management techniques.
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.

This course is recommended for:

Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff Cargo reservations and receiving staff
Public relations and sales support personnel – Flight attendants


Eligibility

A minimum age requirement for admission is 17-27 years.

Course Entry Requirements

Minimum Education Qualification is A Level Certificate or Its Equivalent

Subjects for Admission


Essential Subjects (X3) [?]

Relevant Subjects (X2) [?]
Desirable Subjects (X1) [?]
Course Cut off Points
Course Career Paths
Interviews related to Airline Customer Service (IATA) (Certificate)

Hear and learn from those that did the course and what they have been able to do with the knowledge they acquired

Where Graduates Work

Work of Airline Companies as Customer Service Representatives

Scholarships to study Airline Customer Service (IATA) (Certificate)

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