Skills you will learn

Hardware

Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce

Operating Systems

Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS

Software Troubleshooting

Troubleshoot PC and mobile device issues including common OS, malware and security issues

Networking

Explain types of networks and connections including TCP/IP, WIFI and SOHO

Troubleshooting

Troubleshoot real-world device and network issues quickly and efficiently

Security

Identify and protect against security vulnerabilities for devices and their network connections

Mobile Devices

Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users

Virtualization and Cloud Computing

Compare and contrast cloud computing concepts and set up client-side virtualization

Operational Procedures

Follow best practices for safety, environmental impacts, and communication and professionalism